1. Order Cancellation
At Belzzo, we understand that sometimes you may need to cancel an order. Orders can be cancelled before they are shipped. Once your order has been dispatched, it cannot be cancelled.
- If you wish to cancel an order, please contact us immediately at belzzollp@gmail.com or call 9909777951.
- Once the cancellation request is approved, the order will be cancelled, and a confirmation email will be sent to you.
2. Cancellation by Belzzo
Belzzo reserves the right to cancel any order for reasons including but not limited to:
- Product out of stock or discontinued
- Pricing or technical errors
- Payment issues or suspected fraudulent transactions
- Incomplete or invalid shipping details
In such cases, you will be notified via email, and the paid amount (if any) will be refunded within 5-7 business days.
3. Refund Policy
Refunds are applicable only for eligible cancellations or returns as per our return policy. Once your return or cancellation is approved, the refund will be processed to your original payment method within 7-10 business days.
- Refund timelines may vary based on your bank or payment provider.
- Shipping or handling charges are non-refundable unless the return is due to a product defect or error on our part.
4. Non-Refundable Items
Refunds will not be issued for:
- Used or damaged items not due to our error
- Customized or personalized products
- Products sold under "Final Sale" or "Clearance" categories
5. Return Shipping
If you are returning a product for a refund, you may be responsible for return shipping costs unless the return is due to a product defect or incorrect item received.
6. How to Request a Refund
To initiate a cancellation or refund request, please contact our support team:
Email: belzzollp@gmail.com
Phone: 9909777951
Address: 2, Rudram Skyview, Gota, Sola Police Station, Ahmedabad
7. Changes to This Policy
Belzzo reserves the right to modify or update this Cancellation & Refund Policy at any time. Changes will be effective immediately upon posting on our website. Please review this page periodically for updates.